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Self Service or
Full Support – You Decide!

Whether you prefer a hands-on approach or want to tap into expert guidance – with PlentyONE, you get the right level of support to scale your business successfully.

Learn more
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Use PlentyONE Your Way

Every business has its own way of working – some prefer to manage everything themselves, while others
benefit from a strong partner to lighten the load. With PlentyONE, you get exactly the level of support you
need.
Whether you want to dive deep into the platform or focus entirely on growing your business – we’ve got the
right solution for you.

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    Für Selbstmacher

    Unser Support-Center, die Entwickler-Dokumentation und praxisnahe Tutorials unterstützen Sie bei allen Fragen – von der technischen Einrichtung über das Onboarding bis hin zur Prozessoptimierung.

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    Für Komfortgenießer

    Unsere Experten übernehmen für Sie – von der strategischen Preissetzung über die Optimierung Ihrer Produktdaten bis hin zur laufenden Betreuung Ihrer Verkaufsplattformen.

Do-it-Yourselfer

For Hands-On Users

Our Support Centre, developer documentation, and practical tutorials help you with every step – from technical setup and onboarding to process optimisation.

Explore Self Services
hassle-free-achievers

For Hassle-Free Achievers

Our experts take care of everything – from strategic pricing and optimising your product data to the ongoing management of your sales channels.

Explore Growth Services

For Hands-On Users:
Empowering Support for Independent
Success

Want to set up, optimise, and unlock the full potential of PlentyONE on your own? No problem! We provide a wealth of free resources to help you find the right answers and tools anytime – so you can scale your business on your own terms.

Self-Services

Tools & knowledge –
ready when you are

Access our Support Centre for step-by-step guides and answers to common questions, deepen your knowledge with hands-on manuals and video tutorials, or explore the platform in detail with our developer documentation. Interactive guided tours and our chatbot provide in-app support whenever you need it.
Connect with other merchants in the Product Information Hub to share insights, discover proven strategies, and stay up to date with product news. Need targeted support? Our Service Desk and expert partner network are here to help.

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    Developer
    Documentation

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    Guided
    In-App Support

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    Manual
    & Video Tutorials

Your Self-Service Benefits at a Glance

  • Quick access to knowledge – Our Support Centre, detailed manuals, and practical tutorials provide answers to your questions anytime.

  • Efficient problem-solving – Interactive guided tours, helpful tooltips, and our chatbot assist you directly within the system – no external help needed. For technical questions, our Service Desk is at your side—efficient and reliable.

  • Knowledge sharing & best practices – Connect with other merchants in our community, stay up to date with product news, and gain full visibility into the PlentyONE roadmap.

  • Flexible & free – Work independently and access our resources whenever you need them – at no extra cost.

  • Tailored Support When Needed – Take advantage of our partner network with over 300 certified marketplaces, agencies technology providers, and system integrators. We will gladly assist you in selecting the right partner and facilitate the connection on your behalf.

     

 

For Hassle-Free Achievers:
Full-Service Support for Effortless Success

With PlentyONE, you don’t just get a powerful platform – you also have access to our on-demand Growth Services. Our experienced team provides tailored consultancy, proactive optimisation, and customised system enhancements – always with efficiency and scalability in mind.

Growth Management: Your Growth. Our Focus.

Your Partner for
Sustainable Growth

Your business, our expertise. With our Growth Services, you scale efficiently and sustainably. The PlentyONE Growth Management team helps you tackle staffing shortages, handle peak seasons, and improve your processes strategically.
We take care of the details so you can focus on your core business. From pricing optimisation and high-impact campaigns to seamless product data management across all sales channels – we’ve got you covered.
Grow your business with confidence. We handle the challenges of online retail while you stay in control.

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    Tailored
    Onboarding

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    Managed
    Services

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    Ad
    Services

Your Benefits with Our Growth Services

  • Smarter project management – We conduct an in-depth assessment of your processes, data, and goals to boost project success and deliver measurable results.

  • Greater visibility – As a certified Amazon Ads Partner with expertise in Retail Media and Digital Marketing, we develop targeted campaigns that directly support your growth strategy.

  • Dedicated point of contact – Your personal Growth Manager is always by your side, providing expert guidance whenever you need it.

  • Regular check-ins – Stay in control with scheduled alignment meetings, ensuring full transparency over every step of the process.

  • Proactive support – Bring your own topics to the table – our team collaborates with you to develop tailored solutions.

     

 

For Every Question, an Answer

Here you’ll find clear and concise answers to frequently asked questions.

Still have questions?
Write to us at sales@plentyone.com.

  • What is PlentyONE?

    PlentyONE is a scalable e-commerce platform that allows you to centrally manage your online business – from product management to order processing. It supports multi-channel sales and integrates all essential business processes into a single system.
    In addition to the software and platform, PlentyONE also provides services to support your success: free self-service tools as well as optional Growth Services for strategic and operational assistance. Learn more under: What services does PlentyONE offer?

  • Who is PlentyONE for?
    PlentyONE is the ideal solution for ambitious online retailers, brands, and manufacturers – whether you’re an SME or a globally operating enterprise. Our editions are as flexible as your needs, offering solutions for both growing businesses and large-scale enterprise operations.

    PlentyONE provides various contract models and pricing plans that cater to different business sizes and requirements. More details can be found under Pricing.

    - Scalable for all business sizes – from growing SMEs to large-scale enterprises.
    - Suitable across industries – including fashion, home & garden, electronics, toys, beauty, and sports & leisure.
    - Versatile deployment – use it as an all-in-one solution or a middleware for D2C, B2B, B2C, and custom business models.

    Whether you are just starting out or expanding into new markets, PlentyONE supports you in growing efficiently and adapting flexibly to the dynamic e-commerce landscape.
  • Is PlentyONE a traditional ERP?

    No, PlentyONE is a specialised e-commerce ERP. While traditional ERP systems focus primarily on internal processes such as accounting, warehouse management, and HR, PlentyONE is specifically designed for the demands of digital commerce. The platform focuses on performance, process automation, and scalability, enabling seamless multi-channel and omnichannel sales. In addition, PlentyONE offers automated integrations with leading ERP systems to support a more efficient e-commerce operation.

  • What features does PlentyONE offer?

    PlentyONE serves as the central platform for e-commerce operations, covering everything from product management to order fulfilment.

    - Product & Inventory Management – Efficient control of product data, stock levels, and supply chains.
    - Multichannel Commerce – Connect to 150+ marketplaces, webshops, and physical retail locations.
    - Order Management & Fulfilment – Automated processes for orders, shipping, and returns.
    - Warehouse & Logistics Management – Optimised workflows for stock control and fulfilment.
    - Payment & Invoicing – Integrated solutions for payments and financial processes.
    - CRM & Customer Management – Centralised customer data, communication, and service tools.

    Whether you're an SME or an enterprise, PlentyONE allows you to manage your business centrally and at scale. Explore our Product Tour for more details.

  • What services does PlentyONE offer?

    PlentyONE provides a range of services – from free self-service tools to optional Growth Services, allowing every customer to choose the level of support that fits their needs.

  • For hands-on doers: Free self-service tools

    PlentyONE provides a variety of self-service resources to help you set up and manage the software independently:

    - Documentation & Tutorials – Step-by-step guides for all use cases.
    - Webinars & Product Information Hub – Updates, roadmaps, and best practices.
    - Intuitive UX – Featuring guided tours, tooltips, and a chatbot.
    - Service Desk (Ticket System) – Direct assistance for technical or content-related queries.

    Find out more in our Self-Services Section.

  • For hassle-free achievers: Optional Growth Services

    If you prefer full-service or require additional support, PlentyONE offers Growth Services that can be booked flexibly:

    - Consulting & Onboarding – Guidance for setup and optimisation.
    - Managed Services – Support for marketplace integrations, retail media, and digital marketing, in collaboration with a network of 300+ partners.

    All services are optional, giving you full control over how much assistance you need. Learn more in our Growth Services Section.

  • Can I use PlentyONE without service packages or agency support?

    Yes, PlentyONE is designed for independent use. The platform offers optional service packages, allowing businesses to choose how much support they require, whether they wish to manage everything themselves or seek occasional assistance.

    All users have access to a range of self-service tools and intuitive onboarding features. These include an in-system chatbot, comprehensive documentation and video tutorials, guided tours, tooltips, and the Product Information Hub, which provides updates, announcements, and roadmaps. In addition, the Service Desk with a ticket system is available for direct support.

    Businesses that require additional assistance can flexibly book Growth Services such as managed services or consulting, but there is no obligation to do so.

  • How can I integrate with PlentyONE?

    PlentyONE provides numerous integrations and APIs to seamlessly connect your business:

    - Instantly ready to use – Connect to marketplaces, payment providers, logistics services, and more.
    - Flexible expansion – Our REST API enables seamless integration with custom and existing systems.
    - Developer-friendly – Find full API documentation in our Developer Guide.

    PlentyONE ensures maximum flexibility – whether through pre-configured integrations or customised solutions.

  • How long does onboarding with PlentyONE take?

    Onboarding typically takes 1–3 months, depending on the complexity of your business and specific requirements.

  • Which marketplaces can I integrate with?

    The choice is yours: With PlentyONE, you can connect to over 150 online marketplaces and price portals worldwide.

    - Global marketplaces – Amazon, eBay, OTTO & more.
    - Industry-specific platforms – Marketplaces for fashion, electronics, home goods, and more.
    - Niche & regional marketplaces – Tailored solutions for targeted audience engagement.

    Want to see your integration options? Check out our Marketplace Overview.

  • Which technical integrations does PlentyONE support?

    PlentyONE offers a variety of integrations and APIs to optimise your e-commerce ecosystem:

    - Payment providers & logistics partners – Easily connect your preferred payment and shipping solutions.
    - ERP & Business Intelligence tools – Seamlessly integrate external ERP systems or BI platforms.
    - Custom integrations – Our powerful REST API allows you to connect any system effortlessly.

    Discover our Technology Partners and explore your integration possibilities.

Talk To Our E-Commerce Specialists

Reach out now with zero obligation and uncover everything you need for E-Commerce excellence. We look forward to your message!

  • How can PlentyONE help you?
  • Receive pricing & service information
  • Discuss personalized solutions
  • Experience an exclusive demo tour
  • Get answers to your questions

 
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